Shipping policy

SHIPPING POLICY

1. PRODUCTION TIME
Every Spook Spook item is custom-made after you order — it's a pre-order. Please
allow up to 6 weeks for production before your order ships. This is not a warehouse
item and it is not shipped the next day.

2. WHERE WE SHIP & TRACKING
Shipping is free and tracked on every order. Available destinations are shown at
checkout. You'll receive your tracking number by email as soon as your order ships.

3. DELIVERY TIMES (after shipping)
Once your item has been made and shipped, tracked delivery usually takes 7–14
business days depending on your location. These are estimates from the carrier and
are not guaranteed.

4. CUSTOMS, DUTIES & TAXES
Some countries charge import duties or taxes. These are the responsibility of the
customer and are not included in your order price. We cannot control or refund these
charges.

5. DELAYS
Once your order has left us, delivery is in the hands of the carrier. We are not
responsible for delays caused by carriers, customs, weather or seasonal volume, and
these delays are not grounds for a refund. If your tracking hasn't updated for 15
business days, email us and we'll open an investigation with the carrier.

6. LOST PACKAGES
If tracking shows your package as lost, contact us within 30 days of the expected
delivery date. Once the carrier confirms it lost, we'll send a replacement.

7. WRONG ADDRESS
Please double-check your shipping address at checkout. We are not responsible for
orders sent to an incorrect address entered by the customer. Re-shipping costs for
these orders are paid by the customer.

8. "DELIVERED" BUT NOT RECEIVED
If tracking says delivered but you can't find it, check with neighbors and your local
post office first, then email us within 7 days. We'll help file a claim with the
carrier, but we can't replace packages confirmed delivered to the correct address.

Questions? support@spookspook.com